Returns Policy

Returns Policy

Our returns policy aims to meet your rights under the Australian Consumer Law consumer guarantees (set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth), because we want you to be satisfied with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

Goods (products/medicines/devices)

Australani will accept goods returns and provide you with an exchange, refund or repair where the goods:

  • are not of acceptable quality, or is faulty, or
  • significantly different to those shown or described to you, or
  • are not fit for its intended purpose, and
  • You can present your receipt/tax invoice or other adequate proof of purchase.

Australani may elect to return the product to the manufacturer to determine the nature of the problem. Australani reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Goods acceptable quality, means that they are:

  • Fit for all the purposes for which goods of that kind are commonly supplied.
  • Acceptable in appearance and finish.
  • Free from defects.
  • Safe and durable.

Acceptable quality takes into account what would normally be expected for the type of goods and cost.

Australani does reserve the right to:

Assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.

Please note:

Your original receipt/tax invoice is the best form of proof of purchase.

Refunds will be issued using your original payment method.

Couriered orders

Great care is taken in the packaging and shipping process, if your item(s) arrives damaged, please contact us (email and phone #) to assess the damage and to work out a solution. You may be requested to provide photograph of your item(s) and/or delivery package to aid a speedy resolution.

For returns under Australian Consumer Law provisions, please contact us to arrange collection of the item/s to be delivered back to our dispensary for assessment, exchange, repair or refund.