Refund Policy

Consultation cancellations

Your appointment is important to us and is reserved specifically for you. We understand that life can sometimes get in the way and changes and cancellations may be necessary.

Should you need to make changes to your appointment, we kindly ask that you provide a minimum of 48 hours’ notice.

This policy is in place to allow us to provide the necessary team to consult and support you, as per Australian Consumer law.

Less than 24 hours notice: You will be charged a cancellation fee equal to the cost of the consultation for any missed or cancelled appointments where you have provided less than 24 hours notice.

Consultation refunds for “no shows” to the appointment

Australani schedules timeslots with medical practitioners at the time of booking and incurs a consultation fee. This consultation fee is charged at the time of booking and is non-refundable.

Consultation refunds for no prescription or no TGA/State/Territory approval

Before and during the consultation the medical practitioners may request certain clinical evidence of your presenting condition including current medications. This is to allow them to feel confident that what they may be prescribing for your condition will be safe and the treatment plan appropriate for your condition. If you do not have current results, then the medical practitioner may write you a referral for you to undertake additional testing. It is your responsibility to undergo testing at your own convenience. The results should be sent directly to us which will be added to your private records. Should the medical practitioner suggest in the consultation that they will need to wait for these results another appointment will need to be scheduled. This is entirely dependent on the results being received.

No refunds are offered if you do not receive a prescription because the medical practitioner has deemed you are unsuitable at this time.

Following consultation with the medical practitioner certain prescriptions require regulatory approvals which are assessed by the Therapeutic Goods Administration (TGA) or State/Territory regulators. There are no guarantees that the TGA or State/Territory regulators will grant approval for a prescription, although we find if thoroughly investigated by the medical practitioner in the consultation this assists greatly with these applications. If the TGA or State/Territory regulators rejects your application by the medical practitioner the consultation fee is not refundable.